Our policies re: order form submissions [ & i will TRY to be brief ]:
We have many departments, each of which has their OWN system and their
own ordering form(s).
Presently, these are as follows:
Regular Inventory
Manuals & Schematics
Special Sales Offers
Surplus Inventory
Vacuum Tubes
in addition, we have forms for services which we provide FREE of charge:
Factory Reset Procedures ( customer submitted additions/corrections )
Musicians' Classifieds ( requests for entry into the classifieds )
Equipment Classifieds ( for the FREE Buy/Sell/Trade classifieds )
ALL of these forms have been brutally misused, such as, ...and i do NOT
jest; a player's classifieds form has been used to order schematics !!!
As well, the "special items" forms and "manuals" forms have been used in
attempts to order standard stock items, and vice versa.
........... my friends, the possibilities are indeed staggering & almost
endless; and at the very least are MASSIVELY FRUSTRATING our efforts to
continue providing the type of service which this company was built upon.
... and so a shiny new policy is born:
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If these forms are used for any purposes OTHER than what we have CLEARLY
intended and expressed here, the unfortunate results WILL be as follows:
a: The request will simply be ignored ( the MOST likely scenario ),
and the one which i most vehemently support.
b: The request will be submitted to our "delayed queue" file, and
processed if-and-when we find the time ( most unlikely ).
c: The request may be processed ONLY after ALL of our other clients
have been served fully and completely.
Essentially, we plan ( AND FULLY INTEND ) to provide the most excellent
service possible to our customers, ( present and prospective ). If this
results in fewer sales to provide better service, SO BE IT..........
......end of story.
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P.S. it should be noted that those who attempt to enter an order through
multiple submissions ( i.e. form and/or fax and/or telephone, ETC )
will be ignored !!! I am truly sorry, but this is NOT grade school,
and I have a service reputation to consider.
Feed a hungry child for FREE in just seconds, ...................
S-E-C-O-N-D-S !!!
Feed a Starving Child for FREE !!!